How to reactivate Smart/TNT/Sun mobile internet service

The Smart Terms and Conditions has a "Fair-use Policy" provision that when violated (whether intentional or unintentional) will cause your account's internet service to be deactivated. While most are aware of this, quite a few know what to do when this occurs. Lucky for you, this post is here to guide you on what steps you can take to reenable the mobile internet service of your Smart/TNT/Sun sim.

 Step 1: Make a handwritten request addressed to SmartFM requesting for the reinstatement of your mobile internet service. A sample format is shown below.

DATE

Hi SmartFM,

Greetings!

I, YOUR NAME, a Smart/TNT/Sun subscriber with mobile number 09XXXXXXXXX, would like to request the reactivation of my mobile internet service. I am unaware of the exact reason for the deactivation of my internet service but I hope and pray that through this request, you will be able to reactivate my account. 

Rest assured that I will be more prudent in using my mobile internet service in the future and will always subscribe to your Terms and Conditions and to the Fair-use Policy.  

Thank you!

Respectfully yours,

SIGNATURE ABOVE PRINTED NAME

Step 2: Take a photo or scan your request letter and a valid ID. Send an email to smartfm@smart.com.ph with the following content:

Subject line: Request for Reactivation of Mobile Internet for 09XXXXXXX.

Message: 

Hi SmartFM,

I am requesting for the reactivation of my mobile internet. Please see the attached request and a copy of my valid ID.

I look forward to hearing from you.

Best,

YOUR NAME

Make sure to attach your handwritten letter request as well as a copy of your valid ID. 

Step 3: Wait for their response. Usually, it takes no more than 24 hours for them to respond but in any case, you can always send a follow-up email. Here is a sample response from SmartFM

While not necessary, before doing any of the steps above, you may also try to call Customer Support (Dial *888 on your handset) and confirm with the support agent if your device has been blocked from accessing internet service. If you are indeed blocked, you can proceed with the above steps. Otherwise, most likely you just have bad APN settings or your device is faulty or you are on a dead spot or the network is down.

Hopefully, this was able to help you!